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PRIVACY POLICY

At Innsaei Child and Family Therapy, your privacy is a top priority. We are committed to protecting the personal and confidential information you share with us—whether through our website, over the phone, in person, or via text message. This Privacy Policy outlines how we collect, use, and safeguard your information, including how we handle communication through text messaging in compliance with applicable laws and regulations.

📱 Text Messaging Privacy Policy

At Innsaei Child and Family Therapy, we are committed to protecting your privacy and maintaining the confidentiality of your personal information, including communication via text messages (SMS). This policy outlines how we use text messaging, what information may be shared, and your rights regarding these communications.

1. Purpose of Text Messaging

We may use text messaging to:

  • Confirm or remind you of upcoming appointments

  • Provide scheduling updates

  • Respond to inquiries initiated by you

  • Share general administrative information (e.g., office closures, policy updates)

We do not use text messages to share sensitive personal health information or conduct therapy.

2. Your Consent

By providing your mobile number and opting in to receive text messages, you consent to receive communication from Innsaei Child and Family Therapy via SMS. You may withdraw this consent at any time by replying STOP to any text or contacting our office directly.

3. Privacy and Confidentiality

While we take care to protect your privacy, please note that:

  • Standard text messaging is not a secure form of communication.

  • There is a risk that messages could be seen by someone with access to your phone or mobile account.

We recommend that you do not share sensitive or urgent information via text message.

4. Third-Party Services

If we use a third-party service to send SMS messages, we ensure that the vendor complies with applicable privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA), where required.

5. Data Collection and Usage

We may collect and retain the following:

  • Your phone number

  • Message content (for audit or compliance purposes)

  • Message delivery status

This information is used solely for communication and record-keeping and is not shared or sold to third parties.

6. Opt-Out and Contact

You may opt out of text communications at any time. To stop receiving messages, reply STOP or contact us at:

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Innsaei Child and Family Therapy
(801)-225-4027
264 W Center St, Orem, UT 84057

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